Exchange or Return of Goods

Last updated September 26, 2026

Fresh flowers are perishable and made to order, so they cannot be returned once they have been delivered and accepted. We still want you to be delighted, so here is exactly what we do when something is not right.

Damaged, wilted or wrong arrangements

If the flowers arrive damaged, wilted, or are not what you ordered, tell us within 24 hours of delivery. Send a photo of the arrangement and your order number on WhatsApp. We will, at your choice:

replace the arrangement with a fresh one, usually the same or the next day, or
refund you in full or in part, depending on the issue.

Please keep the flowers until we have seen the photos.

Substitutions

Flowers are seasonal and depend on daily market availability. When a flower or colour in the photo is not available, we substitute one of equal or greater value in the same style and colour palette. Substitutions are not a reason for a return unless the arrangement is clearly different from what was ordered.

Non-perishable items

Vases, accessories and gift items can be exchanged or returned within 7 days of delivery if they are unused, in their original packaging, and you have the order number. Perfumes and cosmetics can only be returned if sealed. Chocolates and food items cannot be returned.

What cannot be returned or exchanged

Fresh flowers and plants after they have been accepted at delivery.
Custom and bespoke arrangements made to a brief.
Opened perfumes, cosmetics, chocolates and edible items.
Items damaged after delivery, or through the recipient not following the care instructions.

How to start an exchange or return

Message us on WhatsApp with your order number and a photo.
We confirm the next step within a few hours during working hours.
For non-perishable items we arrange collection or you can bring the item to the boutique.

Refund timings are explained in our Store Refund Policy.