Refund Policy

1. Order Cancellation:

You may cancel your order up to 24 hours after placing it, provided that the order has not been shipped or delivered. To cancel your order, please contact us at [Your Contact Email] with your order number, and we will assist you in processing the cancellation.

2. Refunds:

Refunds are processed under the following circumstances:

• Incorrect or Damaged Items: If your flowers arrive damaged or if there is an error in your order, please contact us within 48 hours of receiving your delivery. We will either issue a refund or send a replacement, depending on your preference.
• Non-Delivery: If we fail to deliver your flowers within the agreed-upon timeframe, we will provide a full refund or offer a rescheduled delivery.

3. Non-Refundable Items:

Due to the nature of our products, we do not offer refunds for:

• Products that have been opened or altered after delivery.
• Customized bouquets or special order arrangements that have been completed as per your specific instructions.
• Orders made for events or special dates that are processed outside of our regular refund policy timeframe.

4. How to Request a Refund:

If you believe you are entitled to a refund, please contact us at [Your Contact Email] with the following details:

• Order number
• Date of purchase
• Photos of damaged items (if applicable)
• Description of the issue

Once we receive your request, we will review it and get back to you as soon as possible, typically within 3-5 business days.

5. Shipping Costs:

Shipping fees are non-refundable, unless the item is defective or damaged. Customers are responsible for the cost of return shipping, unless otherwise stated.

6. Exchange Policy:

If you would prefer an exchange instead of a refund, we can arrange this for you, subject to availability. Please contact us for more details.

7. Changes to this Policy:

We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

8. Contact Us:

If you have any questions or concerns about our Refund Policy, please contact us. Click [Contact Page]

Thank you for trusting Glitter Boutique Flower with your personal information. We value your privacy and strive to ensure that your shopping experience with us is safe and secure.

-Refund Policy @ Glitter